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口语交际打电话教学设计(精选16篇)

时间:2024-01-17作者:admin阅读:122

Title: Oral Communication: Teaching Design for Telephone Conversations (Selected 16 Topics)

口语交际打电话教学设计(精选16篇)

Introduction:

Teaching oral communication skills for telephone conversations is an essential aspect of language learning. This teaching design aims to cover 16 selected topics to improve students' ability to interact confidently in telephone conversations. Each topic provides a brief introduction, key vocabulary, conversation guidelines, and role-play exercises. The topics are carefully selected to cover a wide range of situations commonly encountered over the phone. Let's dive into the teaching design for each topic.

Topic 1: Making an Appointment

Introduction: This topic focuses on making appointments over the phone.

Key Vocabulary: schedule, availability, convenient, confirm, reschedule

Conversation Guidelines: Teach students how to effectively request, confirm, or reschedule appointments over the phone.

Role-Play Exercise: Pair up students, assign one as the caller and the other as the recipient. Students will practice making appointments in various scenarios.

Topic 2: Cancelling Plans

Introduction: In this topic, students learn how to cancel plans or appointments over the phone.

Key Vocabulary: cancel, apologize, regret, inconvenience, understand

Conversation Guidelines: Teach students how to politely cancel plans and express regret over the phone.

Role-Play Exercise: Students practice cancelling plans in different scenarios, focusing on using appropriate language and tone.

Topic 3: Customer Service

Introduction: This topic focuses on teaching students how to communicate effectively with customer service representatives.

Key Vocabulary: inquiry, complaint, assistance, refund, solution

Conversation Guidelines: Teach students how to communicate their inquiries, complaints, or requests for assistance professionally and assertively.

Role-Play Exercise: Pair students, assign one as the customer and the other as the representative. Students practice handling various customer service scenarios.

Topic 4: Job Interview

Introduction: This topic aims to prepare students for job interviews conducted over the phone.

Key Vocabulary: interview, qualifications, experience, skills, opportunity

Conversation Guidelines: Teach students how to introduce themselves, answer interview questions, and ask appropriate questions.

Role-Play Exercise: Students practice conducting job interviews over the phone, taking turns as the interviewer and interviewee.

Topic 5: Taking a Message

Introduction: Students learn how to take messages effectively over the phone.

Key Vocabulary: message, caller, contact information, confirm, relay

Conversation Guidelines: Teach students how to politely and accurately take messages, including necessary details.

Role-Play Exercise: Pair students and have them practice taking and relaying messages to simulate real-life situations.

Topic 6: Emergency Assistance

Introduction: This topic covers emergency situations and how to seek assistance over the phone.

Key Vocabulary: emergency, urgent, accident, medical, assistance

Conversation Guidelines: Teach students how to effectively communicate emergencies and seek immediate assistance over the phone.

Role-Play Exercise: Students role-play different emergency scenarios, one as the caller and the other as the emergency services operator.

Topic 7: Making a Reservation

Introduction: This topic focuses on making reservations, such as hotel bookings or restaurant reservations.

Key Vocabulary: reservation, availability, confirm, guest, request

Conversation Guidelines: Teach students how to request reservations, provide necessary details, confirm bookings, and ask questions about available options.

Role-Play Exercise: Students practice making reservations, taking turns as the caller and the recipient.

Topic 8: Asking for Directions

Introduction: In this topic, students learn how to ask for directions over the phone.

Key Vocabulary: directions, landmark, intersection, navigate, destination

Conversation Guidelines: Teach students how to ask for directions, describe their starting point, and communicate effectively to reach their destination.

Role-Play Exercise: Pair students, assign one as the lost caller and the other as the person giving directions. Students practice asking for directions and receiving instructions.

Topic 9: Telephone Etiquette

Introduction: This topic covers telephone etiquette and best practices.

Key Vocabulary: etiquette, courtesy, tone, patience, clarity

Conversation Guidelines: Teach students how to answer calls, respond politely, and maintain professional and friendly behavior during phone conversations.

Role-Play Exercise: Students practice proper telephone etiquette by simulating different scenarios, including receiving and making calls.

Topic 10: Dealing with Difficult People

Introduction: This topic focuses on teaching students how to handle difficult or irate callers.

Key Vocabulary: difficult, irate, calm, empathize, resolve

Conversation Guidelines: Teach students strategies to remain calm, empathize, and resolve conflicts when dealing with difficult callers.

Role-Play Exercise: Students practice handling difficult callers by adopting different roles and scenarios.

Topic 11: Telephone Interviews

Introduction: This topic teaches students how to conduct and participate in telephone interviews.

Key Vocabulary: interview, qualifications, experience, skills, evaluate

Conversation Guidelines: Teach students how to conduct phone interviews professionally and how to effectively respond to interview questions.

Role-Play Exercise: Students practice conducting telephone interviews, taking turns as the interviewer and interviewee.

Topic 12: Making a Complaint

Introduction: In this topic, students learn how to make complaints over the phone.

Key Vocabulary: complaint, issue, dissatisfaction, resolution, apologize

Conversation Guidelines: Teach students how to express their complaints assertively, provide necessary details, and request resolution.

Role-Play Exercise: Students practice making complaints and dealing with them by assigning roles and scenarios.

Topic 13: Telephone Sales

Introduction: This topic covers telephone sales techniques.

Key Vocabulary: sales, product, benefits, convince, purchase

Conversation Guidelines: Teach students persuasive language, effective sales techniques, and how to answer customers' questions.

Role-Play Exercise: Students practice telephone sales by taking turns as the sales representative and the potential customer.

Topic 14: Rescheduling Appointments

Introduction: This topic focuses on teaching students how to reschedule appointments over the phone.

Key Vocabulary: reschedule, conflict, availability, suggest, inconvenience

Conversation Guidelines: Teach students how to effectively request rescheduling appointments and negotiate alternative options.

Role-Play Exercise: Pair students and have them practice rescheduling appointments in various scenarios, emphasizing polite communication.

Topic 15: Accepting and Declining Invitations

Introduction: This topic covers accepting and declining invitations over the phone.

Key Vocabulary: accept, decline, regret, appreciate, invitation

Conversation Guidelines: Teach students how to respond to invitations, express appreciation or regret, and propose alternative options.

Role-Play Exercise: Students practice accepting or declining invitations in different scenarios, focusing on using appropriate language and tone.

Topic 16: Leaving Voicemail Messages

Introduction: In this topic, students learn how to leave effective voicemail messages.

Key Vocabulary: voicemail, leave a message, contact information, brief, clear

Conversation Guidelines: Teach students how to leave concise and clear voicemail messages, including necessary details and contact information.

Role-Play Exercise: Pair up students and have them practice leaving voicemail messages for each other, focusing on delivering messages effectively.

Conclusion:

This teaching design aims to enhance students' oral communication skills for telephone conversations. By covering a range of topics, students can become proficient in various scenarios over the phone. Role-play exercises provide students with opportunities for practice and application. Regular feedback and further practice will help students develop the confidence they need to handle telephone conversations effectively.

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